AmunRa Casino - プレイヤーの撤退が遅れています。

Hello. I made a payout at amunracasino on the morning of November 3rd. It still stands as "pending" today. Within their website it says 0-72 hours. Have several times tried to write to them that it can not fit that it should take soon a week but they keep me going every time with a standard answer.

Hej. Jeg lavede en udbetaling hos amunracasino d.3 november om morgenen. Den står stadig som "pending " idag. Inden på deres hjemmeside står der 0-72 timer. Har flere gange prøvet at skrive til dem at det ikke kan passe at det skal tage snart en uge men de holder mig hen hvergang med et standard svar.

Dear Alexxbeastt,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it were your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello again.

I have paid in with my Mastercard but you obviously can not pay out to cards again so have been forced to pay out to my bank account. It was otherwise stated on the website that you could pay out in short, just as it also said that the payout time was 0-72 hours.

Contacted them before I put money in to hear how to verify his account so I could avoid problems with payment and was told that sometimes after a payment they could ask for various documents.

Hej igen.

Jeg har indbetalt med mit Mastercard men man kan åbenbart ikke udbetale til kort igen så har været nødsaget til at udbetale til min bank konto. Der stod ellers inde på hjemmesiden at man godt kunne udbetale til kort ligesom der også stod af udbetalingstiden var 0-72 timer.

Kontaktede dem inden jeg satte penge ind for at høre hvordan man verificerede sin konto så jeg kunne undgå probler med udbetaling og fik afvide at de nogle gange efter en udbetaling godt kunne spørge om diverse dokumenter.

.

Hello again.

I have paid with my Mastercard but you obviously can not pay by card again so have been forced to pay to my bank account. It was otherwise stated on the website that you could pay out in short, just as it also said that the payout time was 0-72 hours.

Contacted them before I deposited money to hear how to verify his account so I could avoid problems with payment and was told that sometimes after a payment they could ask for various documents ..

* Just trying to send the message again as it still says as if I have not responded to your message.

Hej igen.

Jeg har indbetalt med mit Mastercard men man kan åbenbart ikke udbetale til kort igen så har været nødsaget til at udbetale til min bank konto. Der stod ellers inde på hjemmesiden at man godt kunne udbetale til kort ligesom der også stod af udbetalingstiden var 0-72 timer.

Kontaktede dem inden jeg satte penge ind for at høre hvordan man verificerede sin konto så jeg kunne undgå probler med udbetaling og fik afvide at de nogle gange efter en udbetaling godt kunne spørge om diverse dokumenter..

* Prøver lige at sende beskeden igen, da det stadig står som om jeg ikke har svaret på jeres besked.

They just rejected my payout after I waited over a week. Tried to contact their live support but was just told I should make a new payout. So I have to make a new payment, wait over a week to find out it has been rejected again? They have not even given me a reason. Really frustrating

De har lige afvist min udbetaling efter jeg har ventet over en uge. Prøvede at kontakte deres livesupport men fik bare at vide at jeg skulle lave en ny udbetaling. Så jeg skal lave en ny udbetaling, vente over en uge for at finde ud af den er blevet afvist igen? De har ikke engang givet mig en grund. Virkelig frustrerende

Thank you very much, Alexxbeastt, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Sounds great, thanks for the 🙂

Det lyder godt , tak for det 🙂

We will now try to contact the casino and ask them to join here to help you solve your issue.

Thanks. Made a new payout of 710 euros a few days ago when I just wanted it all out. Still haven't gotten any explanation as to why my last payout was declined and they are not responding to it.

Tak. Har lavet en ny udbetaling på 710 euro for nogle dage siden da jeg bare ville have det hele ud. Har stadig ikke fået nogle forklaring på hvorfor min sidste udbetaling blev afvist og de svare ikke på det.

this has just arrived by mail.

denne er lige kommet på mail.

Dear Alexxbeastt,

The casino has replied us and willing to help your case. If they sent you this e-mail, I would recommend you to wait till the given date if you money arrives. Please let us know if there will be any update regarding your case.

I'm glad to hear that .. I'll be right back at some point early next week with an update then.

Det er jeg glad for at høre.. Jeg vender lige tilbage på et tidspunkt i starten af næste uge med en opdatering så.

The status is just that it was today that the casino had promised to process my payout but nothing has happened today.

Status er lige den at det var idag at casinoet havde lovet at processere min udbetaling men intet er sket idag.

And And

Hello Nick. I just got this one. Now they suddenly can not transfer via bank transfer. It's really frustrating and is really giving up the money they

: P

Hej nick. Har jeg lige fået denne her. Nu kan de ligepludselig ikke overføre via bankoverførsel. Det er virkelig frustrerende og er virkelig ved at opgive de penge de

: P

Dear Alex,

Are there any other available withdrawal methods which you are able to use or did you try to process it already?

There are trustly and a few others that I do not really have and can use.

Contacted their live support who says that the bank information I entered was incorrect and that I should try again but am pretty sure that the information was correct

Have tried a new withdrawal now, the third in total. It does not really seem as if the casino will cooperate as they otherwise wrote to you.

Der er trustly og et par andre som jeg ikke rigtig har og kan benytte.

Kontaktede deres livesupport som fortæller at de bankoplysninger jeg indtastede var forkerte og at jeg skulle prøve igen men er ret sikker på at oplysningerne var korrekte

Har forsøgt med en ny withdrawal nu, den tredje i alt. Det virker ikke rigtig som om casinoet vil samarbejde som de ellers skrev til jer.

Hopefuly it was really just a mistake in the withdrawal process and this time it will work correctly. Please let us know the outcome of your last withdrawal.

Error refusing my payout twice in a row? Hmm hardly. Have seen on the site, askgamblers that there are many who have had problems with their payouts in there but have been solved by them.

The status right now is that my third payment should be processed on Monday and have sent an email to them that if I have problems with it I will have to create a complaint inside that page.

Fejl ved at nægte min udbetaling 2 gange I træk? Hmm næppe. Har set på siden, askgamblers at der har mange der har haft problemer med deres udbetalinger derinde men er blevet løst af dem.

Status lige nu er at min tredje udbetaling skulle blive prosseseret på mandag og har sendt en mail til dem om at hvis jeg får problemer med den bliver jeg nødtil at oprette en klagesag inde på den side.

Dear Alex,

As it is Monday, could you please inform us what is your withdrawal status? Did you receive it or it has still the same status?

Contacted them yesterday via live support and they said everything looked good and that it would be processed today but nothing has happened. What do you think I do? Can you possibly get in touch with them, they said they would like to cooperate?

Kontaktede dem igår via livesupport og de sagde alt så godt ud og at den ville blive processeret idag men intet er sket. Hvad tænker i jeg gør? Kan i evt tage kontakt til dem, de sagde jo de godt ville samarbejde?

Update3.

My payment was approved here on Tuesday but no money has gone in yet: P

Updat3.

Min udbetaling blev godkendt her i tirsdags men der er ikke gået nogle penge ind endnu : P

Received my money. Would not recommend this casino to anyone at all after all the fuss I have been through!

Thanks for the help casinoguru

Har modtaget mine penge. Vil ikke anbefale dette casino til nogen overhovedet efter alt det påstyr jeg har været igennem!

Tak for hjælpen casinoguru

Dear Alex,

Thank you for letting us know that you have received your money, we gladly hear it. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru