AmunRa Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal of funds, and the time frame they state for the payment (3 to 5 business days starting the day after the withdrawal request) has already passed. I have contacted them via email and chat, and they always provide some excuse regarding the financial department. However, my withdrawal status remains pending, and my money hasn't arrived. Can you help me?

Solicie una retirada de dinero, han pasado los plazos que ellos estipulan para el pago ( de 3 a 5 días hábiles a partir del día siguiente de la solicitud de la retirada) los cuales ya han pasado. Me comunico con ellos por mail y por chat y me dicen siempre alguna excusa sobre el departamento financiero….pero mi estado de retiro sigue en pendiente y mi dinero no llega. Me podéis ayudar?

Dear cynzs, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Good morning

I requested the withdrawal last 07/25. According to the withdrawal policy, you should receive the money between 3 and 5 business days counting from the day after the withdrawal request, excluding weekends and holidays. This period has already passed, but the status is still pending. I talk to support and what they tell me is that there are financial delays, that it is at the end of the month, etc. but no one gives me any further solutions. It's the first time I retire with them

Buenos dias

el retiro lo solicité el pasado 25/07. Según la política de retiros, debería de recibir el dinero entre el 3 y el 5 día hábil contando a partir del día después de la solicitud de retiro sin contar fines de semana ni festivos.este plazo ya ha pasado, pero el estado sigue pendiente. Hablo con soporte y lo que me indica es que si hay retrasos en financiero, que si estando a final de mes.etc pero nadie me da más solución. Es la primera vez que retiro con ellos

Thank you for your reply, cynzs. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Okay…I'll keep waiting. I will keep you informed.

all the best

Vale….seguire esperando. Os mantendré informados.

un saludo

Dear cynzs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.