AmunRa Casino - プレイヤーの退場処理時間が長すぎます。

I have been trying to make a withdrawal from Amunra since 13/03/2024. According to the terms, it should take 1-3 working days, but I still know nothing about the withdrawal as it is still being processed. I have not even been authenticated with KYC. I hope that Amunra sees this message and hurries to help me.

È Dal 13/03/2024 che cerco di fare un prelievo da Amunra nei termini c’è scritto che ci vogliono da 1-3 giorni lavorativi ma ancora non so nulla del prelievo è ancora in fase di elaborazione, non mi è stata fatta nemmeno l’autenticazione KYC, spero che Amunra veda questo messaggio e possa sbrigarsi ad Aiutarmi.

Hello Omarfr02,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick thanks for the reply,

my account does not require verification so I am not verified, I only played with real money, the last time I spoke to them was yesterday and they told me that it takes a minimum of 3 to a maximum of 5 working days to confirm the withdrawal. Nick, I'll contact you in a few days to let you know how you're developing, thanks for everything

ciao Nick grazie per la risposta,

mil mio conto non richiede la verifica quindi non sono verificato, ho giocato solamente con soldi reali, l’ultima volta che ho parlato con loro è stata ieri e mi hanno detto che ci vuole da un minimo 3 a un massimo di 5 giorni lavorativi per confermare il prelievo. Nick ti ricontatto tra qualche giorno per farti sapere li sviluppi grazie di tutto

Sorry Nico could you let me know again it's already been 5 working days since my withdrawal but nothing they haven't let me know anything

Scusa Nico potresti farmi risapere sono già passati 5 giorni lavorativi dal mio prelievo ma nulla non mi hanno fatto risapere niente

I just want my fucking money nothing more nothing less

Io voglio solo i miei fottuti soldi nulla di più nulla di meno

Hello Omarfr02,

As I stated above, the recommended time frame for a withdrawal is 14 days so I can only advise to wait. Please let us know in case it would take longer.

I would also like to warn you regarding using harsh language in the complaints as it may lead to ban.

Regards,

Nick

sorry for the language, I was very angry I thought it was all a scam but in the end after 2 weeks of waiting the withdrawal arrived, I don't recommend this casino due to the payment time which in my opinion is too long and not even for the assistance customers who always respond to you in the same way with pre-set phrases, it almost feels like talking to a Bot rather than an operator, unfortunately I didn't like it so much overall but in the end they paid me so Amunra is not a scam and always responds to the player's needs .

scusa per il linguaggio, ero molto arrabbiato pensavo che fosse tutta una truffa però alla fine dopo 2 settimane di attesa il prelievo mi è arrivato, non consiglio questo casino per il tempo di pagamento che a mio avviso è troppo lungo e nemmeno per l’assistenza clienti che ti risponde sempre nella stessa maniera con frasi già preimpostate sembra quasi di parlare con un Bot più che con un operatore, purtroppo non mi è piaciuto tanto nel complesso ma alla fine mi hanno pagato quindi Amunra non Truffa e risponde sempre alle esigenze del giocatore.

Dear Omarfr02,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru