AmunRa Casino - プレーヤーは継続的な出金遅延に遭遇しています。

I've been trying to withdraw since December 22. The withdrawal period is stated to be 1-3 working days, yet every time the 3 day period expires, the money is returned to my account. Whenever I reach out to support, they always give me the same excuses and suggest that it's an issue on their end, supposedly a rare update problem. However, based on other complaints I've seen, this issue doesn't seem to be as rare as they claim. They give me the same story for every withdrawal attempt. I've asked if account verification is necessary, they say it's not, even though I've submitted the necessary documents for verification anyway. What should I do?

È dal 22 di dicembre che provo a prelevare. Il tempo di prelievo è da 1-3 giorni lavorativi solo che allo scadere dei 3 giorni lavorativi mi ritorna i soldi sul conto. L’assistenza mi dice le solite cose e che è un loro problema di aggiornamento ed è una cosa rara, ma vedo che raro non è da anche altre segnalazioni. Per tutti i prelievi mi fanno la stessa storia. Ho chiesto se servisse verificare l’account mi fanno di no anche se ho inviato comunque i documenti per la verifica. Cosa devo fare??

Dear yuji1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

But the problem is that at the end of three days they put the money back in my gaming account. I ask for explanations and they tell me that withdrawals are okay and to always wait 1-3 working days. Now in theory something should happen on Thursday, I'll wait calmly but I'm worried that nothing will arrive.

Ma il problema è che allo scadere dei tre giorni mi riportano i soldi sul conto gioco. Io chiedo spiegazioni e loro mi dicono che i prelievi sono okay e di aspettare sempre 1-3 giorni lavorativi. Adesso in teoria giovedì dovrebbe succedere qualcosa io boh attendo tranquillamente ma ho ansia che non mi arrivi niente.

Thank you very much, yuji1, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

If thanks I played everything. Now I will forever be in doubt whether this site will give you your money back or not, anyway, it sucks. It's not possible that from December 22nd to January 4th they didn't let me withdraw a cent

Se grazie ho giocato tutto. Ora sarò per sempre in dubbio se sto sito ti torna i soldi o no comunque bello schifo. Non è possibile che dal 22 dicembre al 4 gennaio non mi hanno fatto ritirare un centesimo

Dear yuji1,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite AmunRa Casino representative to join this conversation.

Dear AmunRa Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Dear Customer,

Thank you for reaching out!

We are sorry to hear that you ran into an inconvenience with the withdrawal of your funds.

As we see, the requests have been canceled from the side of your payment provider. Moreover, as you have mentioned, the funds have already been played down.

Please let us know if we can be of more help.

Sincerely,

Amunra Administration

We’ve rejected this complaint as per the player’s explicit request, since the funds have been played down.

We are sorry we could not be of more help on this occasion.

Please do not hesitate to contact us in the future if you run into issues with this or any other casino.

We are here to help.