AmunRa Casino - 選手の退会が遅れました。

AmunRa Casino does not pay out my winnings of 500 euros. I am asking you for help

AmunRa Casino zahlt meinen Gewinn von 500euro nicht aus. Ich bitte euch um Hilfe

Dear TOTO84, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested the withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello, no, I have never paid any money there.

I'll give them until the end of the week... if they don't get in touch then I'll ask you for help again.

Thank you and see you soon

Hallo, nein ich habe da noch nie Geld ausgezahlt.

Ich werde den bis Ende der Woche noch Zeit geben… falls die sich nicht melden dann werde ich euch wieder um Hilfe bitten.

danke und bis bald

Thank you for your reply, TOTO84. However, could you please clarify the date when you requested the withdrawal?

Has done, got the 500 euros today. Thanks see you next time

Hat sich erledigt, habe heute die 500 Euro erhalten. Danke und bis zum nächsten mal

Dear TOTO84,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru