AmunRa Casino - AmunRa カジノではプレイヤーの出金が遅れます。

I am being deceived by AmunRa Casino. The casino does not provide any explanations; I make withdrawals, and they either get canceled without reason, with them claiming it was me who canceled when I haven't even visited the site, or they simply don't respond, and my withdrawals remain eternally pending.

I came to see complaints about this casino and realized this is a common issue. This casino doesn't pay any player and yet continues to have an extremely high rating on CasinoGuru.

I am asking CasinoGuru for help because I've been desperate with this situation for over 10 days.

estou a ser enganado pelo casino amunra. O casino não me da explicação, faço levantamentos, os levantamentos ou são cancelados sem motivo e dizem que fui eu a cancelar quando já nem lá entro no site, ou apenas não me respondem e tenho os levantamentos eternamente pendentes.

vim ver as reclamações sobre este casino e percebi que é geral. Este casino não paga a nenhum jogador e continua no casinoguru com uma nota extremamente alta.

peco ajuda ao casinoguru pois estou a desesperar a mais de 10 dias com esta situação.

Dear Aringarosa87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi, I haven't been able to make any withdrawals from the casino yet, I have 3 pending withdrawals.

the casino hasn't given me the option to verify, they say it's not necessary.

I haven't used any bonuses.

I'll send you a screenshot of the conversation, they always say the same thing but nothing helps. The pending withdrawals are already more than 5 working days old, and I've been trying for more than 10 working days and they keep canceling them without explanation.

Olá, não consegui fazer nenhum levantamento ainda do casino, estou com 3 saques pendentes.

o casino não me deu opção de fazer verificação dizem nao ser necessário.

não usei bónus.

vou enviar print de conversa, dizem sempre o mesmo mas nada adianta. Os saques pendentes já tem mais de 5 dias úteis , e estou a mais de 10 dias úteis a tentar e eles vão cancelando sem explicação

Dear Aringarosa87, do you have any updates regarding the withdrawals?

Are the requests still pending or have they been canceled?

Hello, the withdrawals have already been

Thank you

ola, as retiradas já foram

concl. Obrigado

Dear Aringarosa87,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru