Ares Casino - プレイヤーのアカウントがブロックされ、賞金が没収されました。

I won 4000EUR from a deposited overall over 1000.

This 4058 withdrawal was submitted 28 July. They say to me keep waiting longer every week I went on. I woke up this morning to a email saying 'Refund', they have refunded my deposits and also blocked my account from logging in.

The customer service is abysmal. They reply with copy and pasted answer from their poor terms and conditions.

Do not under any circumstance ever touch this website.

They only payout those who have deposited more then they withdaw.

This money was won through online blackjack if anyone was wondering.

Dear Jesvir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, could you please advise if you have had any successful withdrawals in this casino in the past? Have you completed the KYC account verification in the past? I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi, I havent had any successful withdraws with this Casino no. I verified my account with them. And Yes I have used various Casinos worldwide and handed in all relevant documents and withdrew fine within days or hours.

They sent me an email with a paragraph off their terms saying they have the right to hold funds and terminate accounts even for no reason.

Regard,

Jesvir

Thank you very much, Jesvir, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jesvir.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Is there anything I can or you can do to pursue this? Like how is it legal or allowed for them to function as a business when they do things like this and it gets sent away like its nothing who can i go to? Curacao said they have no actual license with them and they're lying

Dear Jesvir.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, could you forward me the communication with their licensing regulator?

jozef.k@casino.guru

I sent you this email requested.

I pray to god someone can help me with this i need that money 😕

Regards

Dear Jesvir.

I am very sorry but since the casino is unresponsive, , we’re not able to proceed with further investigation. I am afraid that until somebody from the platform start thinking why their casino is so poorly rated, we can't do much to get your winnings. 

Please, be aware that this complaint will affect their reputation on our website which is already bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

I will now mark your complaint as 'unresolved'.

Best regards, Jozef

Casino.Guru