Atlantic Casino Clubのレビュー

The player requested a withdrawal of €300 and while they were waiting for it to process, they made another deposit of €1,000 and won €4,900. They didn't want to request that money for a withdrawal because they had already one pending. Later on, the casino confiscated their winnings. The complaint remains unresolved.

Farida received free spins no deposit bonus, fulfilled the wagering requirements and won €560. He then thought he could withdraw €250 but the support informed him he was only able to withdraw €100 but had to make an additional deposit of €50. Once he made that additional deposit, he requested a withdrawal of €150. The casino declined it due to the high betting but Farida claimed that was incorrect. Later on, the casino told him they would pay him his winnings, but Farida received only €50, which was the deposit he made. When he contacted the casino's manager about it, he then received another €50. For the remaining €50, he was told that he won't receive it because apparently the whole winnings were already paid. No update ever since then is available.

The player won a bigger amount of money but due to the issue with the currency of levy, they didn't receive their winnings. Soon after that, the casino took the player's money, returned their original deposit, and replied to the complaint saying they would look into it. In the meantime, the player contacted the licensing authority of the casino, their software vendor, and the Curacao government. There is no further information about this case available and it remains unsolved.

The player accepted a free spins bonus and while they were playing a game of Jack Hammer, the game turned off. When they tried to find out what happened, the casino informed them that it's been under the investigation via NetEnt. But later on, the player found out that the casino was using fake NetEnt software. On the other hand, the casino offered the player all kinds of rewards instead of their €3,000 but they refused to take it. There is no further information available ever since then.

The player complained that they had lost a lot of money while playing a game from NetEnt and they actually found out that the casino was on a blacklist due to owning a fake NetEnt software. They wanted to have their money returned to them but the casino didn't respond to their chats and requests. No more information is available ever since then.