Atlantis Slots Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal several days ago, and it is still pending. The casino states that the transfer will take around 3-5 days.

Realice un reintegro hace varios dias y aun sigue en estado pendiente cuando el casino dice que la transferencia sera en torno a 3-5 dias

Dear jotamiguens,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I will wait the 14 days but I consider that if they specify that withdrawals will be made in 3-5 days they should comply and if not change that information on the platform so that clients do not feel cheated

Esperare los 14 dias pero considero que si especifican que los retiros se haran en 3-5dias deberian cumplirlo y si no cambiar ese dato en la plataforma para que los clientes no se sientan engañados

If your issue persists even after 14 days have elapsed, please share a screenshot of your withdrawal request in the complaint thread or send it to my email at tomas@casino.guru

I'll await your reply.

Everything is solved now

Ya esta todo solucionado

Dear jotamiguens,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru