Atlantis Slots Casino - プレイヤーの支払いが遅れています。

I have won 1,500 eur, supposedly paid out on the 1.4, but so far nothing has shown up in my account. By the way, I'm from Germany.

Ich habe 1.500 eur gewonnen, welche wohl am 1.4 ausgezahlt wurden jedoch ist bis jetzt nichts auf meinen Konto. Ich komme im übrigen aus Deutschland.

Dear Rina05,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

According to the email from the casino, it would take 3-5 banking days. I had the problem before that it was paid out very late

Hierzu wurde laut Email vom casino mitgeteilt 3-5 Banktage . Ich hatte schonmal das Problem gehabt das es sehr spät ausgezahlt wurde

Have you received your payout yet, please?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Rina05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I received the payment on April 4th.

Thank you very much for taking care

Hallo ,ich habe die Zahlung am 4.4 erhalten.

Vielen lieben Dank für kümmern

Dear Rina05,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru