Avalon78 Casino - プレイヤーの撤退が遅れています。

Since September 4th I have been waiting for the payment via Paysafecard.

The supporters just keep comforting me with the same answer that there are apparently technical difficulties and the case is being investigated. The payout itself can no longer be canceled, but it is always pending.

Would be great if you could help me.

Kind regards

moreno

Seit dem 4 September warte ich auf die Auszahlung via Paysafecard.

Die Supporter trösten mich dauernd nur mit der selben Antwort, das es anscheinend technische Schwierigkeiten gibt und der Fall untersucht wird. Die Auszahlung selber ist nicht mehr stornierbar, steht aber dauernd auf Pending.

Wäre super wenn ihr mir weiterhelfen könntet.

Mit freundlichen Grüßen

moreno

Dear Moreno,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

I've been at this casino for 1 year now and every payout (already paysafecard several times) was processed within 2 hours.

Ich bin jetzt seit 1 Jahr bei diesem Casino und jede Auszahlung (mehrmals schon paysafecard) wurde innerhalb von 2 Stunden bearbeitet.

Hello Moreno,

Has there been any news? Have you received your winnings? Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.