Bankonbet Casino - プレイヤーの出金が遅れています。

I made a deposit of 300 euros into Bankonbet and my winnings amounted to 1218 euros. When I came to withdraw it, I had to make 3 withdrawal requests as per their instructions due to the daily withdrawal limit of 500 €. I was informed that the process would take 1-3 working days, but more days have passed and I have received nothing

Hice un ingreso de 300 euros en Bankonbet y las ganancias ascendieron a 1218 euros, a la hora de retirarlo hice los 3 retiros como me indican al ser mi limite de retiro 500 € por día y me informaron que en 1-3 días hábiles se procesaría, han pasado más días y no he recibido nada

Dear Ivanakuku27,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Ivanakuku27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everything has been resolved successfully despite delays in deadlines, thank you very much!

Todo se ha solucionado con éxito pese a demorarse en los plazos, muchas gracias!

Dear Ivanakuku27,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru