Bankonbet Casino - プレイヤーの認証が遅れています。

Hello,

I submitted my withdrawal request to the casino on May 4th, 2023 and a few days later I received an email from the "Financial Department" to whom I also sent my documents for verification. A few days later I was supposed to send more documents, I received this e-mail on May 12, 2023 and this was also the last e-mail. I have also written to the live chat a few times, but so far I have only gotten the answer that I should wait and that you are working on my withdrawal request. I still haven't received an answer from the "Financial Department" and I don't know what to do anymore, so I am contacting you guys as I also found this casino through your website.

Thank you for your help

Best regards

Fabian H

Hallo,

ich habe am 04.05.2023 mein Auszahlungsantrag an das Casino abgegeben und auch ein paar Tage danach vom "Financial Department" eine E-Mail bekommen, denen ich dann auch meine Dokumente zur Verfizierung zukommen gelassen habe. Ein paar Tage später sollte ich noch weitere Dokumente senden, diese E-Mail bekam ich am 12.05.2023 und dies war auch die letzte E-Mail. Den Live-Chat habe ich ebenfalls einige Male angeschrieben, bekam aber bisher nur die Antwort, das ich warten solle und Sie an meinem Auszahlungsantrag arbeiten. Ich habe immer noch keine Antwort vom "Financial Department" erhalten und weiß nicht mehr was ich noch tun soll, deswegen wende ich mich an euch, da ich dieses Casino auch über eure Website gefunden hatte.

Vielen Dank für ihre Mithilfe

Liebe Grüße

Fabian H

Hello fabihammers,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankonbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello!

The Verification proccess started on 12th of May and the last received E-Mail is yesterday, they answered me since 1 Month now - but they want one more document (a bankstatement for the proof of deposit method)

ID and my address got verified i think

So iam waiting since 12th of May and the verification proccess is still ongoing

Greetings

Fabian

Today i got the money from the casino - i dont know how lucky this is, that i write a complaint and then get my money after over 1 month of waiting.

Thanks a lot 🙂

Dear fabihammers,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru