Batery Casino - プレイヤーのアカウントは閉鎖され、残高は没収されました。

i had a balance of 28020, i was able to withdraw deposit until 25th jan

suddenly my account my transaction were stopped and i was asked to furnish my kyc details

i furnished everything

photo identity proof

address proof

selfie with photo id

selfie with date time and account id written on paper

selfie with chat

registered phone number belongs to me

registered email id belongs to me

just that to hide my identity while registration i had entered incorrect last name as i was not aware that batery seeks kyc and validates the data

but even after providing everything -- Batery has still not activated my account and yesterday they withdrew my money in put it in their pocket suddenly my balance has gone to ZERO

My id is deleted by Casino.Guru

Dear Dijayu,

Thank you very much for submitting your complaint.

I’m sorry to hear about your issue with Batery Casino. If I understood correctly, you intentionally used an incorrect last name when registering to hide your identity, but later provided the correct details during verification. Unfortunately, most casinos strictly require accurate personal information from the start, and providing false details—even unintentionally—can lead to account closure and fund confiscation.

If this is the reason the casino refused to verify your account and confiscated your balance, I’m afraid there may be nothing we can do. However, if you believe there has been a misunderstanding, feel free to forward any relevant communication to petronela.k@casino.guru, and we will review the case.

I hope we will be able to help clarify this situation. Meanwhile, we appreciate your patience as we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela