Batery Casino - プレイヤーの引き出しが遅れています。

My name is B. D.,I'm playing at batery casino from long time now the problem is on 16th January I requested for a withdrawal of amount 23000Rupees Then the transaction go to processing I have waited 24 hours then also the problem is not solved so I contacted the support and created a support request they replied to wait for payment confirmation today 20th January still I haven't received any withdrawal or any satisfactory response from the casino admin team,today 20th January I have requested another withdrawal of 15150 rupees, as I expected same thing happened the withdrawal is pending again I have not received those withdrawal 38150 rupees their admin support is also not helping I have contacted through their mail they said they can't help ask admin and also the chat support in the site said same to wait for admin response, they didn't give any response and I didn't get the withdrawal

I'm also sharing my batery account details

Batery Account Number : 28380571

Email : [hidden by Casino Guru]

Phone Number: [hidden by Casino Guru]

15049

Dear itzzbiswadip,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I think they don't need my kyc as of now or else they would already told me to submit my kyc

Their withdrawal time is 3 hours their customer support team said this and at last said to wait 1 day maximum time is 24 hours as of now I have seen in the website

It's been 5 days still they didn't do anything at least cancel my withdrawal so I can request again in any other mode if this is gonna failed

Also the admin said it will only take 3 days to get a response from the payment department but still not received anything

Since the 14-day waiting period is almost over, could you please specify if you received your winnings yet? Has there been any progress in the meantime?

Dear itzzbiswadip,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.