BC.Game Casino - セキュリティ上の問題により、プレイヤーのアカウントは制限されています。

I can't access my account on BC Game anymore, the cassino says I have "security issues" and that I have to verify my account (that was already verified since I registered on the cassino). I have completed a form where they ask even my IP number and since that (4 days ago), they do not give me any updates. I just want to withdraw my money, but my account and my money are being made hostage. I've used a lot of cassinos, this is the first time where something like that happens to my account. I just want to solve this issue as quick as possible.

Dear ctzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did the casino inform you about the issue?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas, thank you for your answer, I will answer your questions now.

1. I've used the cassino for more or less one month, as a recommendation of a friend of mine.
2. They didn't. They haven't even informed me what happened, I discovered it by trying to log in on the cassino and as I tried to log in, I couldn't enter my account and a message saying I needed to verify my account appeared on the screen. I am the one who went to the support to ask them what happened.
3. E-sports betting and some slots
4. Without any bonus.

Thanks for the explanation.

Could you please send me the correspondence from the casino regarding the blocking of your account? My email is tomas@casino.guru

Just sent you everything they answered me on email.

EDIT: Actually, I couldn't sent you anything on email as it says there's no email with this domain?

I'm trying to sent you everything but outlook is saying the domain doesn't exist.

I will try to screengrab everything and sent it here instead

Here's everything they answered me. Which is not much. Also the screenshot when I try to log-in saying "account verification necessary"

An update. They said my account had suspicious activity and said I could only withdraw what I deposited. They couldn't prove anything so they made this excuse. I've never done anything illegal. This house is scam. Do not use it. They made me gave up my money and they still do not let me withdraw. I had to use the cassino until I lost all my money. Not only that. Every time I emailed then, they made me lose more money than they asked for. There's proof in this emails. Don't even know how could they be well regarded here in cassino guru. Never a casino made me do anything like that.

Scam house. See the rest of the emails. I did everything they asked for. And then they lowered the amount of money I could withdraw, if that isn't a scam casino, then I don't even know what it is. I do not recommend this casino to anyone.

they have NO PROOF that I did anything wrong.

Thanks for your messages.

Please note the correct email is tomas@casino.guru

I would like to emphasize that our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if the casino detected suspicious activity related to your betting on sports.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Okay, please, send me

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.