BC.Game Casino - プレイヤーが誤って自己排除され、資金にアクセスできなくなりました。

Hi - I accidentally pressed the ‘permanent self exclude’ button when opting for a 24 hr time out on BC game. They have since not let me

back into my account although I have funds still in it as they say the decision is irreversible. I want my account unlocked and I want to withdraw my funds. Seems ridiculous that I can’t get to my money. I have email proof of me trying to re open my account very soon after the ‘permanent’ self exclusion took place

Dear kcass4728,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please understand we can't help you lift any current self-exclusion or blocking of your account if you request it.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Has the casino explained whether the funds on your account can be returned to you?
• Could you please share your communication with the casino on the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you very much, kcass4728, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Ok thank you

Hello kcass4728,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear BC.Game Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

Thank you in advance.

Respectfully,

Michal