BC.Game Casino - プレイヤーのアカウントがブロックされています。

Hello. I recently opened a new bc.game account and deposited the sum of N100,000. I played and won and I tried to withdraw my funds. I was told to verify my account,which I did couple of times but the verification wasn't accepted. I was told to wait for 24 hours and I contacted customer care and I was told my account is blocked cause of multiple accounts. I use a general wifi and I am sure I am not the only one playing bc.game.

I feel they want to scam me of my hard earned money.

Dear olafullhouse1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please confirm that you never had another account at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Have you tried to explain this to the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

I can confirm that I do not have another account at the casino.

Also I accumulated my winnings without active bonus. I played tower legend and also played crash. I was about to play crash again when the system logged me out and refused to allow me login again.

Also the customer care representative keeps telling me different things

All attachments sent to your mail.

Thank you

Hello,

User has been found violating our terms and conditions the user has more than 5 accounts on the system. Acting upon our terms 2.1.15 & 5.1 mentioned at: https://bc.game/help/terms-service we have locked the user.

Best Regards

Panda

I do not have 5 accounts on your platform. I use a central wifi. This is Nigeria and there's every possibility that people on that wifi plays bc game . How on earth will I have 5 accounts. I opened a bc account, won and tried to withdraw part of my funds and you are saying I have more than 5 accounts. How please?

Thank you very much, olafullhouse1, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you.

Hello there,

Thank you olafullhouse1 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BC.Game Casino for their help in resolving this complaint. Would you be able to provide me with evidence of multiple accounts to my email? (peter.c@casino.guru)

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear olafullhouse1, the casino has provided me with evidence of several indicators of multiple accounts. I highly advise against such behaviour as it can lead to your blocking in most of the casinos in the industry. With that in mind, we believe the steps the casino has taken are justified and subsequently we will reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter