BC.Game Casino - プレイヤーのアカウントがブロックされました。

Hello, I made some withdrawals throughout the day and suddenly when making a withdrawal with a higher amount, my account was blocked: "Account with security risk". I sent an email and they replied, asking me to do the KYC, I did, but I didn't get any response by email.

I would like my account to be unlocked, I do not have another active account on the platform, I have already made several deposits and withdrawals without problems at BC, in addition to inviting countless people to the site daily, using my reference.

I have a lot of money in the account, I won with my referrals and with bets on games like crash and mines. That is, a legitimate balance. Thanks.

Dear pedrohfm99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you create the account? Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Do I understand correctly that you accumulated your winnings with an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

That's right, I got earnings with referral bonuses, I created my account about 2 months ago and have already referred more than 1000 people to the platform. I don't have any other active accounts.

Yes, I provided all the necessary documents last Saturday, but so far I have not received a response. I sent my ID, name, address, and even a photo with the ID and a signature on paper.

I would like an answer and for my account to be released.

Today they sent me an email saying that I abused the platform bonus and that I had multiple accounts. I don't have another account on the platform and I didn't even abuse the bonus. I, for example, referred more than 1000 people to the site, I have no reason to go against the rules.

I need my account back, there was a lot of money in there.

I would like to appeal the decision that permanently blocked my account.

You mentioned the item: "5. Bonuses and Promotions".

Well, over my two months on the platform, I referred more than 1030 people to BC.Game, real people, coming from social networks. I did not use any kind of cheating or paid promotion on networks such as Facebook. I mean, they were real people.

All the bonuses I received were those offered by the platform, such as advancing in level, or paid for the referral, such as R$ 5 reais for the referral. None in a cheating way.

The "Multiple Account" item was also mentioned, I indicated several of my neighbors to the platform, and most of them had already come to my house and asked for help to use the platform, that is, the system may have thought that the account was mine, because of the IP, but in fact it is not.

I earnestly request that my account be unblocked, I am one of the biggest affiliates of the Indicate e Earn promotion and I want to refer people to social networks again, as I did before the blockade.

I would like to have the money I earned, I am not asking back the money I lost on the platform.

Can someone help me?

Thank you very much for your reply, pedrohfm99. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, pedrohfm99, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello pedrohfm99,

I'm Michal and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite BC.Game Casino to join the conversation.

Dear BC.Game Casino,

Can you please provide information on why the player can't access their account? Can you please provide supporting evidence of your claims of bonus abuse and potential multiple accounts? If the information can't be shared publicly, please send them to me at michal.k@casino.guru

Hello ,

I would like to verify and confirm that the player in question engaged in self-referral, which entails creating multiple accounts using their own referral code. In this instance, the player created over 10 accounts and received a considerable sum of unlawfully obtained funds, Evidence of this has been sent via email.

As a result, the player is banned from accessing the platform indefinitely.

We have no plans to pursue further retrieval of the fraudulently obtained funds at the moment.

Best regards,

BC.GAME

What funds did I receive illegally? I have referred over 1000 people on social media. Legally and authentically. I'm asking what I won with the bets, not what I won with the bonus. You have not emailed me any illegal proof of funds. Also, all the other cons I came up with have been deleted.

Thank you for the response and the provided evidence, BC.Game Casino team.

Dear pedrohfm99,

After a careful review of the evidence provided by the casino, I am afraid I am no longer able to pursue this case. There is sufficient evidence of multiple accounts created closely one after another, from the same device, that used your referral code. Via this "self-referral technique" you received a considerable sum of unfairly obtained funds.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint.

We are sorry We could not be of more help on this occasion. If you run into any issues with this or any other casino in the future, please do not hesitate to contact us.

Best regards,

Michal