BC.Game Casino - プレイヤーのアカウントにアクセスできません。

Dear bcgamekillercom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• When did you create your account and when did you lose access to it?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

• Crash

Did you pass the verification before you lost access to the account?

• no

When did you create your account and when did you lose access to it?

• more than 6 months ago

Speed up the process of review

Thank you very much for your reply, bcgamekillercom. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

There is no communication, no responses on my emails.

Thank you very much, bcgamekillercom, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello bcgamekillercom,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite BC.Game Casino to join the conversation.

Dear BC.Game Casino,  

I would appreciate your assistance in clarifying the reasons behind the player's inability to access their account. Could this be attributed to a system issue or another factor?

Hello,

As I can check, the user is breaching our terms of service by creating multiple accounts. Term 5.4. available at https://bc.game/help/terms-service . I have provided the evidence related to the complaint.

Best Regards

Panda - BC.GAME

BC Game,

I have only 1 account.

Share your fake evidence and I would forward it to the UK financial ombudsman.

Thank you for the response and the provided evidence, BC.Game Casino team.

Dear bcgamekillercom,

Following a thorough examination of the evidence submitted by the casino, I regret to inform you that I can no longer proceed with this case. The evidence indicates that multiple accounts were created from the same device, the same IP address, and were linked with the same payment method.

Casinos have a very strict policy regarding multiple account cases that have been used in this way, and the casino has acted according to its terms and conditions as mentioned in clause 5.4. by the casino team earlier.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru