BC.Game Casino - プレイヤーのアカウントに問題があります。

Dear zbing404,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Did you deposit money using a payment method registered in your name?

Did you accumulate your winnings with or without an active bonus?

Have you made any successful withdrawals before?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Dominika