The player from Nova Scotia had reported fraudulent activity on his account, stating that an unidentified party had accessed his account, unlocked funds, and made several withdrawals. Despite his attempts to communicate with the casino's support, he had received no response and was unable to access his account due to a verification request. We had attempted to investigate his complaint, asking several clarifying questions and extending the response deadline by 7 days. However, as the player did not respond to our messages, we were unable to further investigate and had to reject the complaint.
ノバスコシア州のプレーヤーは、身元不明の人物が彼のアカウントにアクセスし、資金のロックを解除し、数回引き出したとして、自分のアカウントでの詐欺行為を報告していました。カジノのサポートに連絡を試みたにもかかわらず、応答はなく、確認要求のためアカウントにアクセスできませんでした。私たちは彼の苦情を調査しようと試み、いくつかの明確な質問をし、回答期限を 7 日間延長しました。しかし、プレイヤーが私たちのメッセージに応答しなかったため、これ以上調査することができず、苦情を却下せざるを得ませんでした。
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