BC.Game Casino - プレイヤーのアカウントは正当な理由なく閉鎖されました。

Dear Casino Guru Team

I need help recovering my $1.6M balance from BC.Game. My account (LuckyWal****, User ID: 358650****) was unfairly locked, and they refuse to pay me.

Details:

I played fairly and won a large amount when playing slots.

BC.Game banned my account, falsely claiming I used "prohibited techniques" without proof.

I won a legal case in Curaçao against them, but they ran away from the jurisdiction to avoid paying.

Evidence Provided:

Screenshot of my account balance before the ban.

BC.Game’s email response accusing me without proof.

Court ruling from Curaçao confirming I won the case.

I appreciate your help in holding BC.Game accountable. Please let me know the next steps.

Best Regards

Chandrabayu M

Hello Maver1ch,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• What kind of games were you playing?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thank you for reaching out. Here are the answers to your questions:

My account was fully verified, and I completed the KYC process successfully. I don't recall the exact date, but it was a long time ago.

I deposited real money and did not use any bonuses for the winnings in question.

I was playing slot games, specifically those from PG Soft, when I won a significant amount.

My last communication with BC.Game was when they informed me that my account was permanently locked due to "prohibited techniques." However, they have not provided any proof of this accusation. I have also won a legal case against them in Curaçao, but they left the jurisdiction to avoid paying me.

I appreciate your help in resolving this issue. Let me know if you need any further details.

Best regards,

Thank you Maver1ch for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Nick,

Thank you for your assistance and for forwarding my case to Branislav. I appreciate your support in helping me resolve this issue with BC.Game.

I will follow up with Branislav directly and provide any additional details needed. Please let me know if there’s anything else I should do on my end.

Best regards,

Chandrabayu M

Hello, Maver1ch,

I am sorry to hear about your unpleasant experience, and thank you for your email. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BC.Game Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been closed and winnings confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru) or via Skype.

Please note if you cannot support your decision sufficiently, I will be forced to close the complaint as 'unresolved', and your rating/safety index on casino.guru will probably destroyed for a very long time.

Thank you. Looking forward to hearing from you.