BC.Game Casino - プレイヤーのアカウントは自己排除後も閉鎖されたままとなります。

Hi casino guru i made self exclusion for 6 month through bc game support yesterday my self exclusion time period is Already ended but my account not unlock yet i contact live support live support says send email support@bc.game Already sent email but account not unlock i need help

My game uid 4985366 and i upload screenshot of email

Dear Malik458,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you requested your account to be self-excluded for 6 months?

Could you kindly forward me the emails regarding your self-exclusion at veronika.f@casino.guru? Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Already sent email please check

My account unlock sucessfully thank you bc game team my issue is now resolved

Thanks casino guru my issue resloved

Dear Malik458,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru