BC.Game Casino - プレイヤーのアカウントは説明もなくブロックされました。

My account is blocked without any reason I contacted so many times but they not reply the steal my money please help me to recover.

Dear Ayky2129,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that INR1700 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

Could you please clarify which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Ayky2129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.