BC.Game Casino - プレイヤーのアカウントは閉鎖されました。

Dear Magigida44,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've been a player of the casino for about a week now and I have made one deposit of $250. I think I lost the money in the first bet but I got a free bet which I played and wagered. Even after wagering, I decided to play one more and was lucky to win even more, for the first time. But on trying to withdraw, I was asked to verify my account, which I did.

After the verification. I tried again to withdraw, but my withdrawal was cancelled or rejected and my withdrawal page was suspended. I contacted support who advised me to do advanced KYC, which I did and my account got verified. But in about 2 hours, my account was closed and I couldn't login. That was where it said "Error 4001" Account Verification Required.

The winnings started from a free bet/bonus. But after wagering, the bonus became part of my real balance which I could either withdraw or use to play to win more since it was real money. I decided to keep playing.

I played sports games, and I played live casino after I had finished wagering the bonus. That was where I won even more money. It was a huge risk, but I went for it and it paid out.

I am attaching screenshots here of my account and conversations with support, also I am attaching a picture of the mail I sent to support@bc.game no response yet

Thanks for your reply.

The casino asked you to send the information from your registered email address, however the sender appears to be different.

Have you attempted to send the information from your registered email address as well?

I can attach my ID and send a video of me requesting a change of email if it is necessary, but please attend the mail received as it is of the same sender

Dear Magigida44,

Could you please share proof you sent the email to the casino from an email address registered in the casino?

Forward emails sent to the casino as attachments to my email at tomas@casino.guru

Hello, I have just messaged you via email with the proof of mail to support@bc.game to reopen my account

I emailed you detailed instructions of what is required from our side to your email registered at casino.guru

Thanks in advance for your cooperation.

Hello, I have sent the email attachment to your email: tomas@casino.guru

Hope to hear from you soon

Thanks for your reply.

The casino contacted me outside of the thread and provided me with proof of you creating multiple accounts.

Please understand that creating multiple accounts in order to benefit from a bonus intended for one person to be redeemed only once is a practice online casinos don't tolerate and is a breach of its rules. Online casinos will usually block your accounts and confiscate your balance and In such cases, we unfortunately cannot assist you.

I would recommend you don't create multiple accounts in any online casino in the future. 

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.