BC.Game Casino - プレイヤーのアカウントは高リスクとしてフラグが付けられています。

Sir please help me I'm playing bc game since last year and I have done my kyc verification too but still my account is showing me risk suddenly it happened please kindly help me.

Dear bcpubglitbc,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

What types of games did you play?

Did you accumulate your winnings with or without an active bonus?

Did you contact the casino customer support after you found out that your account has been blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I passed my kyc in bc game on August 2024

Yes i did a lot withdrawals on

But suddenly my account show's user at risk i contact live support bc they didn't help me and i emailed bc support also but I haven't got any reply from them till now

Could you please specify the current real money balance in your account?

I don't any idea of having amount but I think theres nothing accept may be some bonus free expect nothing is in my I'd

There's 0 balance in my I'd please unlock it now

Dear bcpubglitbc,

Thank you for your reply. Please understand that we cannot penalize the casino for closing your account, nor can we force the casino to reopen it. Like any other business, casinos have the right to restrict or close player accounts if they suspect irregular play, other questionable activities, or even without providing a reason.

We only mediate cases where a player’s account is blocked while there are real-money funds still available. If your account balance was zero or if the casino has already paid out your funds, they have the right to close your account indefinitely.

I’m sorry to hear that you’re disappointed with BC.Game Casino’s decision, but unfortunately, there is nothing we can do to change it. We can, however, recommend that you explore other platforms. You can find a list of recommended casinos here.

This complaint will now be closed. Thank you for your understanding—I’m sorry we couldn’t be of more help in this case.

Best regards,

Veronika