BC.Game Casino - プレイヤーのデポジットは入金されていません。

I made a deposit on January 8, but as of January 10, it is yet unreflected.

I contacted support, and they explained that it would reflect after 30 minutes, but this has not been the case.

No matter how much I ask about the situation, the only response I get is to wait for updates or solutions from the core team.

1/8に入金をしましたが、1/10現在まで入金は反映しておりません。

サポートに問い合わせをしましたが、30分後に反映すると説明を受けたが、反映されず。

どういう状況か質問をしてもアップデートやコアチームの解決を待ってください、としか返答はこない状況です。

Dear tmtmtm0619,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

I have made several deposits and they all reflected without any problems.

Today, I went to the bank to complete the refund procedure.

We are now waiting on the situation.

入金は何度かしており、それらは全て問題なく反映しました。

本日、銀行へ組戻の手続きを行いました。

今はそれの状況待ちとなります。

postscript

We were unable to proceed with the refund procedure due to the reason that ``the account is currently unavailable.''

... apparently ...

The whereabouts of the funds are unknown and the situation remains unclear.

Will the deposit be reflected?

Or is he still missing and there's nothing we can do about it?

If you have any countermeasures, please let me know.

thank you.

追記

組戻しの手続きは、『現在取扱不可口座の為』の理由により手続きを進めることができませんでした。

とのことです。

資金の行方が不明となり状況がわからないままです。

入金が反映されるのでしょうか？

それともこのまま行方不明でなす術がない形でしょうか？

対策等がございましたら、ご教授ください。

よろしくお願いします。

The money was deposited on 1/13.

Thank you!

1/13に入金されました。

ありがとございます！

Dear tmtmtm0619,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru