BC.Game Casino - プレイヤーの入金が拒否されました。

made a deposit on 16th of December, money was deducted from my bank account and also the status of the payment showed success. After that I contacted bc customer service they only created few tickets which got failed after sometime and now are denying that we didn't receive your payment.Sir since it has been more than 20 days , refund is done within 7 days. Below are the details of the deposit

Order Details:

Deposit Amount: 25000 INR

Order ID: F-1818­577­779­804­001773

Status: Expired

Created Time: 16/12/2024, 12:05:20 pm

I will attach my latest bank statement

Dear mrinshad0058,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Please, could you clarify if you have tried contacting your bank regarding this issue?
• Was it your first deposit in this casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

I contacted my bank they said that when the transaction is successful how can it be refunded, and refund is done within seven days. This is not my first deposit. I contacted their live support all they do is to create a ticket which gets failed after sometime

Hello,

This transaction is already successful after the user submitted their proofs.

Best Regards

Panda - BC.GAME

Resolved sir, thank you casino guru

Dear mrinshad0058,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru