BC.Game Casino - プレイヤーの入金が遅れています。

Hi, I deposited this amount, and I was told it had already been credited, but it still doesn't show up in my bc.game wallet.

Buenas deposite este monto y me comentaron que ya se había acreditado pero no me aparece en mi monedero de bc.game

Dear niqswd,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in this casino?
• Could you please share a screenshot from your transaction history in your casino account with the status of the deposit visible?
• Could you please clarify which deposit method you have used?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear niqswd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.