BC.Game Casino - プレイヤーの入金は処理されていません。

Order Details:

Deposit Amount: 9944 INR

Order ID: F-1822047940220412873

Status: Expired

Created Time: 23/01/2025, 19:22:03

I am deposit amount 25 days ago but amount not credited in game wallet. I am complaint many times in customer support. But customer support not respond.

Dear 9782874347mm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I am contact my bank buy my bank declined for this payment.no refund amount against this transaction in my bank account. So please contact bc game casino and credit my amount in game wallet.as soon as possible.

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

Dear 9782874347mm,

Can you please advise if you have provided all the information requested by the casino?

Awaiting your response.

Regards,

Nick

I am unable to attach my document .please provide me your email.

Dear 9782874347mm,

The casino has provided it's e-mail - panda@bcgame.com

Please forward the requested information to them and let us know the outcome.

Regards,

Nick

I am providing documents in email.

Dear BC.Game,

Can you please confirm if the player has provided all the requested documents or is there anything else required from him?

Awaiting your response.

Regards,

Nick

I am already send documents

Dear BC.Game,

We will prolong the complaint by an additional 7 days for you to provide an update regarding the case.

Looking forward to hearing from you.

Regards,

Nick

Hello,

This amount has been credited to the user's account.

Best Regards

BC.GAME

Dear 9782874347mm,

Can you please confirm the casino's claim if the balance was successfully credited to you?

Awaiting your response.

Regards,

Nick

Yes credit in my wallet. Thanks

Dear 9782874347mm,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru