BC.Game Casino - プレイヤーの出金が遅れている。

Hello , I deposited 31 eth on Feb 27 at around 4PM utc. I was playing crash and was having a good day and won some decent amount. 1 hour later when i tried to withdraw 83 eth. I got an audit failure and ny withdrawal and tip permissions where suspended. I could only play with the eth i had cant withdraw or transfer. When i reached out to support they said it will be fixed in next 6 hours. It's been over 50 hours now and there is still no fix. The reply from the support team has now been very rude they just say relevant team will provide information when they can. I have more than a million dollars stuck in my bc game account which i cant withdraw.

Note : This error also happend a week before and i was told to complete advance which i did and it was solved in a day but now it's back.

Dear NilmaniRakesh96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update

After constantly reaching out to BC.game chat support team for last three days i was always getting same reply as "Core team is looking into and verifying". Your issue will be fixed in next 24 days have paitence. Today after atleast 15 chat support sessions they are now changing the stance and now i cant take help from the chat support instead i need to email them with details about my account.

I have already sent an email to support@bc.game with the details they asked for and will provide more updates as it comes.

Hello,

I see that your account has been restored following our recent email communication. Please let us know if you are experiencing any issues.

Best Regards,

PANDA - BC.GAME

Dear NilmaniRakesh96,

Have you received your withdrawal from the casino yet?

Dear NilmaniRakesh96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.