The player from Canada had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player received all of their winnings after a thorough investigation by the casino. The Complaints Team had facilitated communication between the player and the casino, leading to the successful resolution of the complaint.
カナダのプレイヤーは、苦情を提出する前に引き出しをリクエストしていました。残念ながら、賞金はまだ受け取られていませんでした。カジノによる徹底的な調査の後、プレイヤーが賞金をすべて受け取ったことで、問題は解決しました。苦情チームは、プレイヤーとカジノの間のコミュニケーションを促進し、苦情の解決に成功しました。
自動翻訳: