BC.Game Casino - プレイヤーの撤退が遅れています。

Dear crazyperson2025,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing. To assist you better, I’d like to ask a few questions to clarify your situation.

• Am I correct in understanding that you submitted your withdrawal request from BC.Game Casino on January 3, and while the casino processed and sent the payment immediately, your crypto wallet declined it?
• If that is the case, it might take several working days for the funds to be returned to the casino.
• Have you contacted your crypto wallet support to confirm how long it may take for the payment to be returned to the casino?
• Have you made any successful withdrawals from this casino before?
• Could you please confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!