BC.Game Casino - プレイヤーの撤退が遅れています。

I tried to withdraw 10 sol, the withdrawal failed, and then if I try to make another withdrawal I get the message "Your crypto withdrawal and tip authorization have been suspended. If you have any questions, please contact us." I have already contacted support, I would like to be sure that this problem is solved so as not to lose what I have in the account, I have already done the personal verification.

thank you very much, I await your reply

ho provato a prelevare 10 sol, il prilievo non è riuscito, e succesivamente se riprovo a fare un altro prelievo mi viene fuori la scritta "Il tuo crypto prelievo e l'autorizzazione alla mancia sono stati sospesi. Se avete domande, per favorecontattateci." io ho gia conttato l'assistenza, vorrei essere sicuro che questo problema si risolva cosi da non perdere quello che ho nell'account, la verifica personale l'ho gia fatta.

grazie mille, attendo risposta

Dear livascto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Is there any alternative withdrawal method you could use instead?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear livascto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I am unable to see any pending withdrawals in the user account. Please let us know if you still require any assistance.

Best Regards

BC.GAME

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.