BC.Game Casino - プレイヤーの撤退が遅れています。

Dear [Customer Support Team],

I hope this message finds you well. I have been playing on your platform for several years now. I have played extensively, won and lost multiple times. However, for the past few months, I have reduced my gameplay and now play occasionally, maybe once or twice a month.

Today, I made a deposit of 500 USDT and won 290 USDT. But now, I am facing an issue as I am unable to withdraw my funds. Despite several attempts, I have not been able to transfer my balance.

I kindly request your immediate assistance in resolving this issue and enabling me to withdraw my funds.

Looking forward to your prompt response.

Best regards,

Sourav

Id - 7******

Dear soruaggarwal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello,

This has already been resolved on the same date, 03/08/2025, at 14:53, once the advanced KYC was completed by the user.

Best Regards

BC.GAME

Dear soruaggarwal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.