BC.Game Casino - プレイヤーの47,919 INRの引き出しが遅れています。

Dear 9782874347mm,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you contacted the casino regarding the issue?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

I am contacting many times of customer support but customer support did not respond correctly.merchant send me fake payment slip and utr no.i am contact my bank but my bank declined for this payment.i am provide all proof of my bank account. But merchant not refund my money.

Thanks for your reply, 9782874347mm.

• Have you accumulated your winnings with the help of a bonus?
• Do you have any communication from your bank alleging the tracking number of the transaction is not legitimate?
• Would you be able to submit a bank statement showing a list of these recently received withdrawals?

Send the information to my email at tomas@casino.guru or post screenshots here.

I am providing all document of your email.

I am withdring two withdrawal of same amount in same day but one withdrawal not received in bank account.i am sending all proof of your mail and attechment in screen shot.

This complaint has been already answered by our live support and on another platform as well the payments are made from our end and due to multiple accounts of the ser and due to users tricks on all platforms we are unable to provide any assistance to this user apart from our own live support. I have attached below the confirmed transaction receipts as well.

Best Regards

Panda



Thanks both parties for the reply.

Dear 9782874347mm,

I checked the bank statement documents you sent and I can see the transaction with the reference number N16******007 with the correct amount received on 09/06/2024 or 10/06/2024 already on both.

Since the allegations were proven to be a misunderstanding, we reject the complaint as unjustified.