BC.Game Casino - プレイヤーのKYC検証が遅れています。

My KYC verification failed without any reason can't mke deposit or withdraw even I have uploaded my orginal document but the verification have failed I think it's totally injustice with me I request you to please Reopen my KYC process or resolve my Basic verification process i will attache my all document kindly solve my problem I have not another account how can my KYC has been approved to another account it's totally injustice with me

Dear reenukundoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with this complaint, could you please clarify which casino is this complaint about? Do I understand correctly based on the attached screenshots that you are experiencing issues with BC.Game Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes. of course .the screen shot I have attached are All Right and i request you to Please Reopen my new page of KYC process and after then kindly approve my KYC process of my BC. Game account it will be your most kindness please solve my issue verification faild kindly Reopen my new page KYC process and approve it I m uploading my orginal document How can my KYC has been approved to another account I have only one account How it's possible please look the matter and solve my issue as soos as possible please have mercy upon me it will be your most kindness

I attached screen shot of my account what is the issue of my account you will see their and kindly Reopen my KYC process this is Bc. Game casino complaint I request you to please resolve my issue and Reopen my KYC process and accept my orginal document their I have hope upon you that you will definitely solve my problem and keep everyone players trust upon you 100% please solve my issue Reopen my new page of KYC process thanku Kristina

Please Allow me to deposit and withdraw my funds their and also Reopen my new page of KYC process their what I have attached already their is correct and accurate my issue is verification failed want to Reopen my new page of KYC process and accept my original document Allow me to deposit and withdraw funds humble request to you thanku soo much

Thank you for your reply, reenukundoo. Could you please advise which documents you have already provided? Do I understand correctly that none of them have been approved?

Have you provided all the required documents as soon as possible and in the correct format?

Dear reenukundoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

As per the investigation, I can see the user has multiple accounts and is already using their KYC on another account. We do not allow multiple accounts and multiple kyc. We will not be able to assist the player with this complaint.

Best Regards

Panda - BC.GAME

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.