BC.Game Casino - プレイヤーはカジノのポリシーによって不当な扱いを受けていると感じています。

I want to file a complaint because it isn't fair that more than half goes to the bank. Additionally, they also take half of the weekly, monthly, and cash back. And also from missions and when you level up. Moreover, they didn't inform us or even ask if we accepted it, and the rollover doesn't progress as you bet. It's honestly a robbery. I've contacted support and they told me to read the policies. I don't want that, and I'm not sure if they can help me 

Quiero presentar mi queja porque no es justo que más de la mitad se vaya al banco. Además también se lleva la mitad del semanal, del mensual y del cash back. Y también lo de las misiones y cuando uno sube de nivel. Además no nos avisaron y ni siquiera nos dijeron si aceptamos o no además de que el rollover no avanza a medida que vas apostando. Es un robo la verdad. Ya contacte a soporte y me dijeron lea las políticas yo no quiero eso y no sé si pueden ayudarme 

Dear Ownerlml,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid I will need more information regarding your problem. Could you please provide more information about the following:

• Which bonuses have you accepted?
• Could you please explain which games you played didn't progress the wagering of bonuses you played?
• What policies did the casino highlight for you to follow?
• Could you please explain what the disputed amount of Mex$10000 represents in this complaint?
• Could you please share with me your communication with the casino or any supporting screenshots to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be patiently waiting for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.