BC.Game Casino - プレイヤーはカジノのポリシーによって不当な扱いを受けていると感じています。

I want to file a complaint because it isn't fair that more than half goes to the bank. Additionally, they also take half of the weekly, monthly, and cash back. And also from missions and when you level up. Moreover, they didn't inform us or even ask if we accepted it, and the rollover doesn't progress as you bet. It's honestly a robbery. I've contacted support and they told me to read the policies. I don't want that, and I'm not sure if they can help me 

Quiero presentar mi queja porque no es justo que más de la mitad se vaya al banco. Además también se lleva la mitad del semanal, del mensual y del cash back. Y también lo de las misiones y cuando uno sube de nivel. Además no nos avisaron y ni siquiera nos dijeron si aceptamos o no además de que el rollover no avanza a medida que vas apostando. Es un robo la verdad. Ya contacte a soporte y me dijeron lea las políticas yo no quiero eso y no sé si pueden ayudarme 

Dear Ownerlml,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid I will need more information regarding your problem. Could you please provide more information about the following:

• Which bonuses have you accepted?
• Could you please explain which games you played didn't progress the wagering of bonuses you played?
• What policies did the casino highlight for you to follow?
• Could you please explain what the disputed amount of Mex$10000 represents in this complaint?
• Could you please share with me your communication with the casino or any supporting screenshots to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be patiently waiting for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Sorry for my comment but it's frustrating.

Perdon por mi comentario pero es frustrante

I would like to send you another evidence where bc Game and bc poker.

Well bc poker

I made a withdrawal today at 2 pm, it's already 8 and it's time that it doesn't arrive and the administrators delete my messages or screenshots when I complain in the telegram group

Me gustaría enviarte otra evidencia donde bc Game y bc poker.

Bueno bc poker

Yo hice un retiro el día de hoy a las 2 de la tarde ya son las 8 y es momento que no llega y los administradores me borran mensajes o capturas de pantalla cuando me quejo en grupo de telegram

Dear Ownerlml,

Was your payout from 18/12/2024 processed already?

From what I gathered your issue seems to be with the VIP level progress, which is not something we can assist you with as the loyalty system is not something we can influence. Did I understand you correctly?

Could you please be more specific in describing the problem?

I'll await your reply.

Dear Ownerlml,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.