BC.Game Casino - プレイヤーはカジノプラットフォームで大きな損失を経験しました。

Game deal and no deal first person and live deal and no deal. No win, lost all money i.e 20k and they were small bets of 10 20 and 50 rs then too.

plinko 90% 0.2x and 10% 2x and 9x and lost all the money at the end

such a ridicilous platform

Dear noobgamers174, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

i know that its the game of luck and claiming it can be unfair but i cannot also believe that casino can be so worst that at a bet of 10 to 20 rs, i will not even win a single penny. like if i bet at rs 20 also as an average i will get 750 chances to unlock that door in the game deal and nodeal so its hard for me to believe on this luck factor. many of my deposits are also pending and they state that merchant havent received yet. i have provided them my bank statement and video recordings 6 to 7 times still there is no appeal on that, and they wait for 30 days to get complete so that they can rob that money stating that its been 30 days now and the records are refreshed and we cannot file an appeal now. almost about i have lost 14k like this. support replies after 2 3 days and that too we cannot reply later.

Here are some of the deposits proofs that i claimed but were never credited and they say that records are deleted now. and i appealed for the same 5 to 6 times. there are many more screenshots like these

Could you please specify how many of your deposits have not been credited to your casino account?

Please state the dates you made the deposits and the exact amounts.

Thank you.

F-1810551534373128492 Rs200

F-1810727366541241374 Rs200

F-1811094144671820746 Rs200

F-1811330025299583056 Rs200

F-1811452850152765592 Rs200

F-1812560431175164817 Rs200

F-1812821742601897558 Rs200

F-1813514983037394180 Rs200

F-1813599124736957391 Rs200

F-1813804272123331388. Rs200

F-1814006212871714893. Rs200

F-1818317214681383308. Rs200

F-1818314551685296268. Rs200

F-1818314261263097228. Rs200

F-1818314070357139340. Rs200

F-1818313155014501038. Rs200

F-1818317214681383308. Rs200

F-1817061809524784719. Rs200

F-1817059817017964704. Rs200

F-1817059369139778652. Rs200

F-1818882205740120673. Rs400

F-1818931766158558328. Rs200

F-1818950432512497785. Rs200

There were many more that they deleted. the total amount was almost about Rs 26400 They are real robbers.

F-1819316109006493682 Rs500

F-1819343010828391922 Rs500

When i am saying you that they delete the records of past 30 days how will i give you the exact date. If you are this much approachable then do crosscheck these transactions and verify that how scammers are being uplifted at BC games.

Thank you for your replies.

Please send me screenshots of the deposit history in your casino profile.

Also, kindly send me the deposit receipts for each of the uncredited deposits. My email address is veronika.f@casino.guru. Thank you for your cooperation.

Dear noobgamers174,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Please provide more information regarding these deposits.

Best Regards

Panda - BC.GAME

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.