BC.Game Casino - プレイヤーは自己排除にもかかわらず登録できました。

I submitted a request to self-exclude from 3 Telegram accounts, but after my account was blocked, I was able to register with the same email, the same device, and the same IP address. 3 Telegram accounts: @Surachen1 ; @yaroslav_affil ; @Jarikur

Я подав запит на самовиключення з 3 акаунтів в телеграмі, але після того як мій акаунт було заблоковано, я зміг зареєструватись за тією ж поштою, і тим же пристроєм, і тією ж айпі адресою. 3 акаунти в телеграм: @Surachen1 ; @yaroslav_affil ; @Jarikur

Dear Jarikur,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing.

• Could you please provide screenshots or transcripts of your Telegram communication with the casino where you requested your account closure? You can send them to my email at veronika.f@casino.guru.
• Additionally, could you clarify whether you specified the duration of your self-exclusion? The screenshots attached to your complaint only show the cooling-off periods you previously activated.
• Have you completed the full KYC verification process?

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

i wrote on your email

Thank you for your email.

Could you please clarify whether the different Telegram accounts are linked to separate BC.Game accounts? Does this mean that you have created multiple accounts at this casino?

Regarding the account registered with your Gmail address, could you confirm whether you specifically requested self-exclusion due to gambling addiction for this account?

If live chat support is unavailable, I recommend sending an email to the casino with a self-exclusion request. Have you already done so? If not, I can provide you with a template to fill out and send to the casino.

Looking forward to your response.

Good afternoon, yes, I really created more than 10 different accounts for different mails, in total I lost more than $ 10,000 after I reported that my account was blocked, that is, I created the 1st account, lost money, asked to be blocked forever, I was blocked, created the 2nd account, the same, the 3rd, the same, using the same IP address, the same phone number and the same Web browser, I created it through the mail that I mentioned earlier ( ) account and asked to block it, then I was able to log in to the site through this blocked account. Previously, I had already written to the support service of one of the accounts to have two-factor authentication enabled so that I could connect to my account, but this message was ignored.

Доброго дня так я дійсно створив більше 10 різних рахунків на різну пошту загальною сумою я втратив більше 10.000$ після того як я повідомляв щоб мені заблокували акаунт тобто я створив 1-й акаунт втратив гроші попросив щоб мене заблокували назавжди мене заблокували створив 2-й акаунт те саме 3-й те саме використовуючи однакову ай-пі адресу однаковий телефон і однаковий Веб-браузер я створив по пошті яку я згадував раніше (melezhyk21@gmail.com) акаунт і попросив його заблокувати потім я зміг авторизуватись через цей заблокований акаунт на сайт. Раніше я вже писав на службу підтримки одного з акаунтів щоб мені підключили двох факторна аутентифікація що міг підключитися до свого кабінету але це повідомлення проігнорували