BC.Game Casino - プレーヤーのデポジットは入金されませんでした。

I am sad that I have to consult with casinoguru again.

Deposited to BC.GAME on May 2nd. deducted from the bank.

It's not reflected easily, so maybe it's during Golden Week? Even if I wait, I will not object to the deposit at all, so I will contact the chat. Then submit a complaint.

Since then, I have asked many times

We sincerely apologize for the delay in shipping the tickets. Your ticket ID has been escalated to the Fiat team and given high priority for resolution. We will provide an update on your concerns shortly. Thank you for your patience during this process.

Please understand that FIAT is still in beta and transactions may be delayed due to several factors. We are always working on the same improvements. However, if you want to avoid such delays in the future and make instant deposits/withdrawals, you can switch to CRYPTO.

Thank you for your understanding and for your patience.

It has been ignored for a long time after this article. I haven't received any reply to emails or chats, and I'm really worried. Can you help me?

またcasinoguruさんに相談しなければいけないことを悲しく思います。

5月2日にBC.GAMEに入金。銀行からは引き落とされています。

なかなか反映されないので、ゴールデンウィーク中だからかな？と待つも一向に入金が反対されないのでチャットに問い合わせ。その後クレームを提出。

それから何回も問い合わせをしましたが

チケットの発送が遅れたことを心よりお詫び申し上げます。あなたのチケット ID はフィアット チームにエスカレーションされ、解決のための高い優先度が与えられました。ご懸念に関する最新情報を近日中にお知らせいたします。このプロセスの間、ご辛抱いただきありがとうございます。

FIAT はまだベータ版であり、トランザクションはいくつかの要因により遅延する可能性があることをご理解ください。私たちは常に同じ改善に取り組んでいます。ただし、将来的にそのような遅延を避け、即時入金/出金を行いたい場合は、CRYPTO に切り替えることができます。

ご理解いただき、しばらくお待ちいただきありがとうございます。

この文章のあとずっと無視されています。メールもチャットも返信がなく、ほんとに不安に思っています。助けてもらえませんか？

Dear ayapopo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Of course I don't pay.

If you just contact the payment provider, do you mean contact BCGAME? I've been doing it for a long time, but it's being ignored...

I don't care if it's long, please help me

もちろん入金はしません。

支払いプロパイダーに連絡することだけ、というとBCGAMEに連絡するということでしょうか？それでしたらずっとしているのですが、無視されています…

長くなってもいいのです、どうかお助け下さい

The bank has now confirmed the transfer.

いま、銀行からは振込み確認が取れました。

Hello ayapopo,

By payment provider I mean your bank. Once they send you a payment confirmation, you have to forward it to the casino to serve as proof that you have deposited there. After that it might take a while until the casino credits the money to your casino account.

Dear ayapopo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Amicably resolved! Thank you ◡̈♡

円満解決しました！ありがとうございました◡̈♡

Dear ayapopo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru