BC.Game Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I am a player from Russia. I registered on March 17. I bet on sports and casinos. I made conclusions. Now my balance is 697 dollars (the amount of my deposit). I was asked for verification. I passed but they rejected it. Now they do not answer and do not allow me to withdraw money. Help

Dear dederebooogf4,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is only your withdrawal option blocked? Are you able to deposit and play?
• When was the last time you were in contact with casino support, and what did you discuss?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been blocked from playing and withdrawing funds

I talked to them 3 days ago, they told me that my verification was unsuccessful, and they didn't answer me anymore

I played sports betting and in the casino in crash

I didn't use the bonus

Thanks for your reply and explanation of the situation.

• Could you please confirm that you filled out your player's profile with accurate personal information?
• Could you please list which documents you provided for verification of your account to the casino?

I uploaded my passport and they told me that I already have an account and I was denied further verification. But I don't remember that I already had an account.

In any case, my deposit is on the account and I want to take it back

Thank you very much, dederebooogf4, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.