BC.Game Casino - 検証上の理由により、プレイヤーのアカウントは閉鎖されました。

I tried verifying my account and I got a reply from bc game live support that it's unfortunate that I will no longer be eligible to reverify my account without any reason after despite trying to know the reason but the customer care said there was no reason for taking such action from the KYC team. And I have funds in the account which I was denied to withdraw it.

Dear drakesammy0101,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise which documents you provided and when exactly did you send the last one?

Did you provide all the required documents as soon as possible and in the correct format? 

Did you make any successful withdrawals?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.