bCasino - プレイヤーの賞金は没収されました。

I made a withdrawal request on June 24, 2024, expecting my generated winnings. I received an email in English, translated as follows: "Upon reviewing your withdrawal request, we see that several bets were made that exceeded 10% of the bonus credited to your account. According to the Bonus Terms and Conditions, this is not allowed."

Therefore, we have canceled your withdrawal request and voided the winnings.

We apologize for any inconvenience and disappointment, and we invite you to continue playing on our site.

I deposited an amount of money with a bonus in spins, played for several days, and won 5000 spins. I made a couple of unintentional errors when switching games, which changed the bet value, but I did not gain any substantial benefits or winnings from these errors. My 5000 spins were of small amounts, and therefore, I believe I did not violate the bonus terms and conditions.

Realice un retiro el dia 24 de junio del 2024, en espera de mi ganancia generada, me llego correo en ingles traducido Al revisar su solicitud de retiro, vemos que se realizaron varias apuestas que superaron el 10% del bono acreditado en su cuenta. De acuerdo con los Términos y Condiciones de los Bonos, esto no está permitido.

Por lo tanto, hemos cancelado su solicitud de retiro y anulado las ganancias.

Pedimos disculpas por cualquier inconveniente y decepción, y te invitamos a seguir jugando en nuestro sitio.

deposite una cantidad de dinero con bono en giros, jugué varios dias y obtuve una ganancia, de 5000 giros, tubé un par de errores involuntarios al cambiar de juego en el valor de la apuesta en las cuales no obtuve beneficio ni ganancias sustanciosas, mis 5000 tiros fueron de cantidades pequeñas. por lo que considero que no viole los terminos y condiciones del bono

Dear Richi21,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re facing with your withdrawal request.

To help us better understand your situation and work towards a resolution, could you please provide us with the following additional information:

• Could you provide details of the specific bets that exceeded 10% of the bonus credited to your account?
• Have you received any further communication from the casino regarding this issue since the initial email?
• Could you share screenshots or copies of the email communications and any relevant game history?

However, please note that if you placed several bets that were greater than the maximum bet allowed by the casino's terms and conditions, we may not be able to assist you further.

If you have any additional relevant communication or documentation regarding this issue, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I have established communication with bcasino, but they only tell me to exceed a bonus that exceeded 10%, I have checked but my bets range from 1.50 mn (Mexico) to 2.50 mn (Mexico), I send communication to the email provided by you. thanks for your help

he entablado comunicacion en bcasino, pero solo me dicen que supere un bono que excedío el 10%, he revisado pero mis apuestas van de 1.50 mn (mexico) a 2.50 mn(mexico), envio comunicación al correo proporcionado por ustedes. gracias por su ayuda

I have checked the history of game transactions from June 19 to June 24, 2024, about 150 pages with minimum bets of 1.50 to 2.25 generally, I have only found this bet of 32.00 (as I mentioned inadvertently)

he checado el historial de transacciones de juego del 19 de junio al 24 de junio del 2024 cerca de 150 paginas con apuestas minimas de 1.50 a 2.25 generalmente, solo he encontrado esta apuesta de 32.00 ( como lo mencione involuntariamente)

Hi Richi21,

• Could you please provide the amount of your deposit and the rewarded bonus?
• Additionally, is it possible for you to request your full game history directly from the casino and forward it to petronela.k@casino.guru?

Thank you.