BDM Bet Casino - プレイヤーのアカウントが予期せず閉鎖されました。

Hello, my account was locked suddenly with all of my deposit and winnings, I didnt got email about it or nothing, when I asked why I got this answer

I dont even know why they locked it

Dear Szuroskrisztina0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played on everything

I lost all of my bonus

And no they didnt ask for it, but I will do it happily

Thank you very much, Szuroskrisztina0, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Szuroskrisztina0 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BDM Bet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Hello, dear Szuroskrisztina0!

We really appreciate you taking the time to let us know about this issue.

We understand this may be frustrating, however, according to our rules, the company has the right to close a player's account at any time at its discretion without prior notice or explanation.

Although, when analyzing your account, we noticed that it is not closed, but suspended, which means that you can request a withdrawal, but after successful verification.

Please upload the requested documents to your account and let us know as soon as you do so, we will check them as a matter of priority.

We hope for your understanding.

Best regards,

BDMbet Team.