BDM Bet Casino - プレイヤーのアカウントが閉鎖され、賞金の受け取りがブロックされました。

BDM BET has blocked my account with €2,200 in it.

Initially I was able to make several withdrawals of €200 and €700, until finally they wouldn't let me withdraw any more and they blocked my account with the remaining money inside, which is more than €2,200.

At the time I verified the account to be able to make withdrawals, and that is why several reached my account without problem.

Dear player99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• When did you create your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi!

1. I focused on sports betting only.
2. I create my account the 8 september 2024 (picture)
3. I didn't use any bonus.

Thank you very much!

Thank you for your reply, player99. Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.