BDM Bet Casino - プレイヤーのアカウントは閉鎖されました。

My account was deactivated without any notice. The account was verified. They requested additional documentation to withdraw the money but did not give any further justification or response. I have €20,025 in the account.

A minha conta foi desativada sem aviso. A conta estava verificada. Solicitaram mais documentação para retirar o dinheiro mas não deram mais nenhuma resposta de justificação. Tenho 20025€ na conta

Hello adomingos1990,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your account during the process.

Looking forward to your answer.

Regards,

Nick