BDM Bet Casino - プレイヤーの引き出しリクエストは、過度の書類要求により遅延しています。

Hello, I recently signed up for this BDM casino. It was my fault for not reading the reviews before depositing and trying to withdraw. I deposited using a Visa card. On my first withdrawal attempt, the account verification was successful, only asking for standard documents like an identity card and video identification, etc. However, after 48 hours, I started receiving emails rejecting my withdrawal request, asking for documents like a bank statement, a photo of the card... which was okay so far, I sent everything with the hope that I could withdraw. After another 24 hours, another email arrived requesting a bank letter confirming that the account belongs to me, including relevant bank data, etc. So now I'm wondering... what about my dignity? Where is it? Do I have to get a letter from the bank to withdraw a modest amount of 300 euros? On the recent bank statement I sent, covering the last 3 months, it clearly shows my account. So, reading the reviews of this casino, others have reported the same thing, saying that they continue asking for documents just to avoid paying the winnings. Someone else said they've been waiting for months for their winnings to be paid, even after sending all the requested documents. Another person mentioned that the payment was marked as completed, but the money never arrived in their account... and now? Is what they are asking normal? Is there a way to recover my winnings, or should I just close the account and stop subjecting myself to humiliation?

Buongiorno, da poco mi ero iscritta a questo BDM casinò . Mia colpa non aver letto le recensioni prima del deposito e prima di provare a prelevare. Avevo depositato tramite carta Visa . Al primo tentativo di prelievo la verifica del conto è andata a buon fine chiedendomi solo documenti standard carta identità, identificazione video etc. Poi però dopo 48 ore sono iniziate arrivare le email, rifiutando la mia richiesta di prelievo , chiedendo documenti come tipo estratto conto bancario , foto della carta ...e fin qui ok , mandato tutto con la speranza che riesco prelevare. Dopo altre 24 ore un altra email con la richiesta di una lettera bancaria che attesti che il conto appartiene a me , incluso dati pertinenti della banca etc. Insomma è qui ...mi chiedo ...ma la mia dignità? Dov'è? Per riuscire a prelevate una somma modesta di 300 euro devo farmi dare la lettera della banca? Sull'estratto conto che ho mandato recente , ultimi 3 mesi si vede benissimo che quello w il mio conto. Quindi , leggendo le recensioni di questo casinò, qualcun'altro racconta stessa cosa dicendo che continuano chiedere documenti su documenti soltanto per non pagare le vincite, qualcun'altro dice che sta aspettando da mesi che la vincita venga pagata dopo che aver mandato tutti o documenti richiesti , qualcun'altro dice che il pagamento risulta concluso e sul conto i soldi non sono mai arrivati ...e adesso? E normale quello che chiedono? C'è un modo per recuperare la vincita oppure dovrei chiudere il conto e basta, smettere di farmi umiliare.

Dear KARY,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

That’s why we advise players to be patient and cooperate fully with the casino.

Have you already provided the casino with the requested documents?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Dominika

Yes of course, I also sent the letter from the bank, which is the last document requested so far. I could understand everything, even the checks with long timescales as you say, but I don't understand why they send the request for one document at a time every 24/48 when they could very well send the list of all of them together to shorten the time and above all to make us understand if we allow ourselves to do their checks and what they consist of, do we have the necessary documents? Are there any documents missing? Do we want to call the bank to get their letter in short? No.. if I had known before, I would not have deposited even a cent in their casino. I should add that I had asked immediately after registration and before the first deposit what documents were necessary for the check and they were not provided to me. They replied that after the first deposit and the first withdrawal I could do the check. A and no.. I usually refuse bonuses so I don't activate them at all. The winnings come from the money deposited.

Si certo , ho mandato anche la lettera della banca cioè fin'ora l'ultimo documento richiesto. Potrei capire tutto persino le verifiche con lunghe tempistiche come dice lei , ma non capisco il perché mandano la richiesta di un documento alla volta ogni 24/48 quando potrebbero benissimo mandare la lista di tutte insieme per accorciare i tempi è sopratutto per farci capire se ci permettiamo a fare le loro verifiche è in cosa consistono , abbiamo documenti necessari? Manca qualche documento? Vogliamo chiamare la banca per farci dare la loro lettera insomma? No..a saperlo prima non avrei deposito nemmeno un centesimo nel loro casino. Da aggiungere che avevo chiesto subito dopo la registrazione e prima del primo deposito quali sono i documenti necessari per la verifica e non mi sono stati forniti. Hanno risposto che dopo il primo deposito e al primo prelievo avrei potuto fare la verifica. A e no ..io di solito rifiuto i bonus quindi non li attivo proprio. La vincita proviene dai soldi depositati.

Good morning, the casino even if late and after 1000 checks has finally paid the winnings. I thank you for your kind cooperation and availability in solving my case.

Buongiorno, il casinò anche se in ritardo e dopo 1000 verifiche ha pagato la vincita finalmente. Vi ringrazio per la gentile collaborazione è disponibilità nel risolvere il mio caso.

Dear KARY,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru