BDM Bet Casino - プレイヤーは賞金を引き出すことができません。

I created an account at BDMBet and made two deposits, one for 200€ and another for 500€.

I've been playing and fortunately managed to win a total amount of 4,381.15€.

However, I cannot process any withdrawals. Whenever I try to withdraw an amount, it always indicates that the maximum limit has been reached, even though I haven't made a single withdrawal yet.

Additionally, there is no section on the site to complete the KYC verification.

Can you assist?

Criei conta na BDMBet, fiz dois depositos um no valor de 200€ e outro no valor de 500€.

Tenho jogado e felizmente consegui ganhar um montante total de 4381.15€.

No entando nao consigo fazer levantamentos, sempre que ponho um montante para levantamento diz sempre que o limite maximo foi atingido mesmo ainda nao tendo feito um univo levantamento.

Tambem nao tenho nenhum sitio no site para fazer a verificação KYC.

Podem ajudar?

Dear JPinto90,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 
• Have you contacted casino support and asked for assistance with the issue? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear JPinto90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.